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Noticeboard

Extended Hours from 1 October 2018

Please see 'latest news' for further information

FLU VACCINATION CLINICS

This year the practice is offering two different vaccinations, based on the latest guidance from the Joint Committee on Vaccination and Immunisation.

We will be offering the Fluad vaccination to all patients aged 65 (on or before 31/3/2019) as this has shown to be the most effective for this age group.

For all patients not in this age group, who are eligible for an NHS vaccine, we will be offering Quadrivalent vaccination which offers protection from four different strains of flu.  This is based on the World Health Organisation's recommendation for the 2018/19 season.

We are now taking bookings for flu vaccinations - please contact Reception on 01948 662033 to book your appointment.

EMERGENCY & URGENT TREATMENT

The practice offers a Telephone Access appointment for all patients who require an urgent (same day) appointment. 

We are also fortunate in Whitchurch to have a Minor Injuries Unit based at Whitchurch Community Hospital.  The minor injuries nurses can see you for sprains, lacerations, head injury advice, bites etc.  The unit is currently open from 9 am to 5 pm Monday to Friday.

ONLINE SERVICES

We are pleased to announce that you can  order your repeat medication,book appointments, look at a summary of your medical records, update your personal details ie address, telephone number online. 

To register for this service visit Patient Access 

 

MEDICATION REVIEWS

Please remember that you can book your appointment for a review of your repeat prescription drugs up to four weeks in advance.

Please see the bottom of your repeat prescription slip for the date of your next review.

If you attend a chronic disease clinic ie. heart, asthma, diabetes, your medication review will be done at this appointment.

 

PATIENT GROUP

Please see the link on the right hand side of the page with reference to the Whitchurch & District Patient Group

 

FRIENDS & FAMILY TEST

If you wish to feedback on the service you have received at the practice, we have some feedback cards in reception or you may receive a text message following your appointment.

All feedback is used to improve and develop our services further

Telephoning the Surgery

We have made some major changes to our telephone system with the introduction of more lines and an auto attendant to guide you to the most appropriate person to speak to.

Press 1 - if you are an emergency requiring an ambulance

Press 2 - for appointments

Press 3 - to speak to a member of the reception team

Press 4 - for test results - these will be available after 1100 hours.

Press 5 - for the Practice Secretary - if you wish to enquire about a Choose and Book appointment or insurance form etc.  The secretary does not make routine appointments with the doctors and nurses.

Press 6 - for all other enquiries.


 
if you wish to speak the doctor, please phone reception before 1130 hours.  The receptionist will take your details and the doctor will call you back at the end of surgery



 
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