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Noticeboard

EMERGENCY & URGENT TREATMENT

The practice offers a Telephone Access appointment for all patients who require an urgent (same day) appointment. 

We are also fortunate in Whitchurch to have a Minor Injuries Unit based at Whitchurch Community Hospital.  The minor injuries nurses can see you for sprains, lacerations, head injury advice, bites etc.  The unit is currently open from 9 am to 5 pm Monday to Friday.

ONLINE SERVICES

We are pleased to announce that you can  order your repeat medication,book appointments, look at a summary of your medical records, update your personal details ie address, telephone number online. 

To register for this service visit Patient Access 

 

MEDICATION REVIEWS

Please remember that you can book your appointment for a review of your repeat prescription drugs up to four weeks in advance.

Please see the bottom of your repeat prescription slip for the date of your next review.

If you attend a chronic disease clinic ie. heart, asthma, diabetes, your medication review will be done at this appointment.

 

PATIENT GROUP

Please see the link on the right hand side of the page with reference to the Whitchurch & District Patient Group

 

FRIENDS & FAMILY TEST

If you wish to feedback on the service you have received at the practice, we have some feedback cards in reception or you may receive a text message following your appointment.

All feedback is used to improve and develop our services further

Practice Charter


This medical practice aims to provide a high quality service where, as a patient you: 

  • are treated considerately at all times 
  • will be seen by a doctor if you arrive during published surgery times
  • can expect a routine appointment with a health care professional within 48 hours
  • will be seen within twenty minutes of your appointment time or be given an explanation about the delay
  • can speak to any member of staff in private if you ask to do so
  • have your medical information held at the surgery treated in complete confidence
  • are given a full explanation about your treatment
  • can ask the receptionist to arrange for you to speak to the doctor or nurse directly if you need to 

As a patient of this practice we ask that you help us give you a quality service by: 

  • treating staff politely
  • only asking for an urgent appointment if you need one
  • arriving during published surgery hours
  • cancelling your appointment if you are unable to attend
  • contacting the surgery, whenever possible, before 1100 hours if you require a home visit
  • only asking for a visit outside surgery hours in an emergency
  • letting the Practice Manager know if you are unhappy with any of the services we offer
  • talking to the doctor if you are unhappy about your treatment

This charter is issued by the practice in response to Shropshire Health and the Community Health Council in recognition of the standards offered by this practice.



 
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