If you have a complaint or suggestion regarding any part of the practice workings, please discuss with the member of staff involved initially, in case a misunderstanding can be cleared up immediately.
If you are making a complaint for a third party, due to confidentiality we are unable to release any information without the individual’s written consent. If you wish to take the complaint further, please put it in writing to either a doctor in the practice or the Practice Manager, Mrs Elaine Ashley. We promise that we will deal with it fast and efficiently, offering you an explanation within two weeks of receiving your letter. You can then make an appointment to come and discuss the matter with us and you may bring a friend or relative with you if you so wish.
If you wish to make a more formal complaint, either initially, or following the practice complaints procedure, please contact the appropriate Clinical Commissioning Group in Shropshire, Cheshire or North Wales. You may also contact PALS (Patient Advice and Liaison Services)
The Patient Services Team can be contacted as follows:
Telephone: 0800 030 4563
Generic email address: firstname.lastname@example.org